- Identification details and aims
- List of services offered
- Requirements and procedures for the provision of services
- Rights of citizens
- Participation of citizens
- Regulatory legislation
- Making complaints and suggestions
- Quality commitments
- Indicators for monitoring commitments
- Measures to ensure gender equality, address diversity, facilitate access and improve conditions of service provided
- Standardized systems of quality management, environment and occupational risk prevention
- Remedies for breach of commitments
- Unit responsible
- Useful details